F.A.Q.
No, the cable wiring is specific for Torbal scales and balances. You will require a Torbal RS-232 Cable which can be found at the accessories page. The RS-232 wiring diagram is shown in the User’s manual.
Yes, however, the distance you can extend it is a function of the selected Baud Rate (the lower the rate the longer the distance) and the electrical noise in your environment.
All instruction manuals and quick reference guides are available for download on the downloads page. If you are unable to locate your scales or balance please contact customer service.
The need for Calibration is a function of several factors; the temperature of the environment is important and if the temperature has changed by more than 2 degrees C and you are making high accuracy measurements the scale should be recalibrated, if more than 6 hours of scale usage has elapsed since your last calibration for optimal accuracy we recommend that you calibrate the balance. Our Auto-calibrating balances take care of these chores automatically and allow you to select the values for the parameters (temperature change and time from last calibration).
All quick reference guides are available for download on the Downloads page. If you are unable to locate your scales or balance please contact customer service at 1-866-473-6900.
They both refer to weighing moving objects that require averaging many weight readings to get an accurate weight reading. In one case the object being weighed is alive and may move during weighing, in the other an inanimate object may be rolling around the weigh pan. The difference is in what is being weighed, not in how it is weighed.
No, we sell only higher accuracy electromagnetic load cell balances and scales.
No, but your balance needs to be level for maximum accuracy for every weighing. If you select a stable platform for your weighing and you do not move the balance around on the platform, you need only level the balance once. Almost all of our scales and balances use a tripod stance (3 legs) for maximum stability (not 4 legs which can produce rocking). We use a fixed leg and 2 adjustable legs, and provide a sensitive bubble type level for finding the optimum level position.
Both deal with a weight that is moving. They are different terms for the same thing – many weight readings are averaged to produce a final weight for the object being weighed.
No, but it is necessary that the balance be leveled for weighings. Generally, you only level it once for a single location.
Yes, we use a powder coating which is extremely resistant to attack.
Yes, the entire control system is intuitive. We provide Quick Reference Guides and function set-ups are usually accomplished in with a Wizard-type format.
Yes, we offer the software that allows you to transfer data directly from the balance to a computer.
It uses a highly stable stainless steel weight which is precisely calibrated.
We often have free shipping promotions. You should check the special offers page when ordering your scale.
You can buy through GSA only if you are a Federal or State Institution, or if you are funded by the government and approved to buy through GSA. Torbal is an approved GSA vendor and our products are in the GSA catalog.
The pricing will remain the same but you should check and see if a promotion is website-only.
Legal For Trade balances require full capacity calibration weights. All other balances may be calibrated with specified fractional capacity weights. For example, a 300 gram capacity scale can be calibrated using a 100 gram, 200 gram or 300 gram calibration weight. Higher weight produces more accurate calibration. Torbal Balances with Automatic Internal Calibration do no require an external weight for calibration.
Yes, but you must request a quotation from one of our customer service representatives.
Yes we do ship outside of the U.S.A., but all international orders must be paid for with a major credit card via telephone. Contact us at (973) 473-6900.
Companies, institutions and organizations can buy on NET terms. Please call our customer service department to apply for NET credit.
